This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
Your information is only provided to the relevant registrar (E.g. DENIC) for the registration of your domains, and to participating service partners (E.g. the bank) for processing of your orders. In these cases the forwarding of information is carried out according to the Federal Data Protection Act (BDSG). We restrict the information which is passed on to the barest minimum.
Cookies:
We add cookies in various places on our website. They serve only to ensure correct login.
Disclosure, amendment, blocking and deletion of your information:
According to the Federal Data Protection Act you have a right to disclose, amend, block or delete your saved information. If deletion conflicts with a legal or contractual duty to save information, or other legal grounds, the information can be made inaccessible in lieu of deletion.
Data Protection Laws:
Personal information is exclusively collected and saved within the scope of the Federal Data Protection Act (BDSG) as well as the Tele Media Act (TMG).
1)
a.Backup and Data Loss
Your use of this service is at your sole risk. rawvps.com is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on rawvps.com servers. Any reported network issue or server fail/upgrade/downgrade will result in server reinstall/redeploy.
b. Any client ssh/rdp password change / reset request will result in reseting the server with fresh OS.
2) Uptime Guarantee
Approval of any credit is at the discretion of rawvps.com dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact [email protected] with proper justification. All requests must be made in writing via email. VPS servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down, which is not related to our uptime guarantee.
3) Resource Usage Limits
VPS accounts may not:
a) exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.
b) run public IRCd's or malicious bots.
c) run any type of BitTorrent client or tracker that links to or downloads illegal content.
d) use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.
e) use I/O intensive applications which adversely affect normal server operations.
Shared/Reseller accounts may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
h) Run cron entries with intervals of less than 15 minutes.
i) Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
j) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
k) To help reduce usage, do not force html to handle server-side code (like php and shtml).
l) Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
m) Torrents allowed only for personal use and only if download - ratio 1:0. Only download.
Those who don't respect point 3) 'Resource Usage Limits' will have their account terminated with no refund.
4) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated* with or without notice. No refund.
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
rawvps.com reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
rawvps.com reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of rawvps.com.
On special occasions when client account was hacked (proof is need it), we can deploy another server for a fee of $5. Server will be deployed on a different location and closely monitored.
5) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
6) Money back Guarantee
We only refund the orders in the first 24 hours based on express request via ticket system https://client.rawvps.com/index.php?/tickets/new/, please make sure you respect this term. We don't refund abusers (spammers, hacker activites, etc)
7) IP Change /VPS Migration
IP change/ VPS migration fee is $2.5.
IP change/ VPS migration can occur anytime on urgent matter.8) Reseller: Client Responsibility
Resellers are responsible for supporting their clients. rawvps.com does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients'. rawvps.com will hold any reseller responsible for any of their clients actions that violate the law or the terms of service. A $15 administrative charge may be applied to unsuspend a Reseller account if there is abuse under account.
8) Indemnification
Customer agrees that it shall defend, indemnify, save and hold rawvps.com harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against rawvps.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless rawvps.com against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with rawvps.com; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from rawvps.com's server.
9) Prohibition of Offensive Behavior
Racist, intolerant, "hate", defamatory, "stalking", invitations to fight, threatening or any communication of any nature that we decide, in our sole discretion, as being improper, will result in service termination without prior notice. Subscribers may not make comments on online social networking, blogs, forums or any online media websites, that we deem to be inproper, unfair or discourteous to the effort made my rawvps.com's employees.Your account may be suspended or terminated without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.
10) Disclaimer
rawvps.com shall not be responsible for any damages your business may suffer. rawvps.com makes no warranties of any kind, expressed or implied for services we provide.rawvps.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by rawvps.com and its employees. All clients are provided with clean Windows OS/Linux, further security concerns (i.e. antivirus, antimalware, firewall, etc) are fully client responsability.
11) AUP
You shall use rawvps.com's services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of the laws of The United Kingdom or the United States is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless rawvps.com from any claims resulting from the use of the service which damages you or any other party.
rawvps.com reserves the right to terminate* Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether rawvps.com is the appropriate service provider for you:
11) File hosting - P2P
We don't allow you to host files that aren't related to websites such as films , PC backups or Game maps.
13) Changes to the TOS
rawvps.com reserves the right to revise its policies at any time without notice.
13.1) Deposits
All deposits are kept as credit on your account an can only be used for paying or ordering rawvps services. No refunds are possible for such payments.
14) Refund Policy
We refund only if the services are not available in the first 24 Hours. Refund amount will be equal to the services value without the transaction commission (i.e. paid $10.64 - refund $10)
14) Payments
Bulk Virtual Private Servers Orders : Payments should be done when invoice is generate 7 days before the due date. If not paid the services will be terminated.
Regular Virtual Private Servers Orders : Payments should be made on time. If not paid the services will be terminated on due date.
Clients with large orders must pay the invoices several days before the due date. If not paid the servers will be terminated.
Cloud Servers : Payments should be made on time. If not paied services will be terminated on day 1 after due date.
If client doesn't reply to our sales department email the server will be shut down on due date and deleted shortly after.
Preapproved Payments. If you have set up a Recurring or Automatic Payment, or authorise a merchant or other third party to collect payments from your PayPal Account, you may be able to select a Preferred Funding Source for all future payments. We give no warranties that the payments are going to be completed this way. Clients must check their invoices and payments every month. If for any reason payments are not captured by our system until the due date (i.e. inexisting paypal funds, paypal API error, etc) the the server is terminated.
Trasaction fees will be taken for server upgrade.
When service is terminated/canceled Paypal subscribers should manually cancel their subscription within their paypal account.
14) Client proof of ID
We may ask for proof of ID and purpose of usage for all clients that order more than one VPS.
If the client account was termintated because he didn't respect TOS, account will be blocked until due date and he must provide us proof of personal ID from paypal account he used to pay us, only then he can order new product.
15) Bulk Orders
Bulk orders deploy time its 2 days.
Limited Special Offers are not the subject of bulk orders
16) Account Abuse/ Hijacking
Due to late attacks in the web hosting industry resulting in accounts hijacking and server abuse, all clients that do not respond to our sales/technical department in 3 consecutive days their services will be locked out for 2 hours then terminated without refund.
17) IP Justification
All users asking for extra IPs will fill IP justification spreedsheet.
18) We have limitation for OpenVZ :
-500000 packets per second.19) SMTP ports
SMTP ports are closed by default on all VPSs this way avoiding spamming. If you think you are goign to use the server for normal usages and emails please contact us to open the SMTP ports.
20) FraudRecord
Any registered user present on FraudRecord.com database will have the account terminated with no refund. Any user sending SPAM will be reported to all fraud record database and have his account terminated with no refund.
21) Deploy
Server deploy will occur on the location selected by the client though if there is no stock the server will be deployed on the closest available location.
Limited Special Offers are not the subject of current server upgrade
22) Service Upgrade/Downngrade
Only one custom upgrade/downgrade service its free of charge.
23) Service Cancelation
Active servers will only be canceled on request. PayPal automatic payment cancelation should be made by the client from their paypal account.
24) Limited Offers
Limited Offers are the subject of BETA testing servers. By ordering BETA testing servers you will have the benefit of lower recurring lifetime price for powerful servers, the downside of it is that been a BETA server you are a BETA tester exposed to system crash, etc. We advice often backups for such offers.
25) Dedicated server clients
Dedicated server clients must inform us one week before the invoice due date if they keep the server or not. Suspension may occur.
Privacy Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.